BlackBerry maker Research in Motion and software giant SAP have teamed up to
offer tailored versions of business applications which can be accessed using the
popular handheld emailing device.
The agreement enhances an existing relationship and will see SAP natively
integrate its customer relationship management applications into the BlackBerry
device.
Merging SAP CRM with BlackBerry smartphone applications, such as BlackBerry
Email, Address Book and Calender Tool, will give sales users universal access to
data, said Bill McDermott, president and chief executive of SAP Americas.
Sales professionals are expected to benefit from the partnership through
having immediate access to leads and from the ability to continuously review
sales targets, he suggested.
Although the enhanced functionality originally targets sales users, there are
intentions to roll out the integrated accessibility to the entire SAP Business
Suite, including to the SAP Enterprise Resource Planning application and the SAP
Supply Chain Management application, said Bob Stutz, SAP worldwide vice
president for CRM product and strategy.
With Apple beginning to tweak it fashionable iPhone for enteprise use, some
market watchers had predicted that RIM's market share could be under threat. The
tie-up with SAP should help RIM deliver enterprise features that the iPhone
cannot yet match.
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