A
Vodafone
customer has reportedly received a bill for £11,000 after downloading television
episodes while abroad.
Reports in
The
Telegraph said that a businessman's wife set up the download of US series
Friends
on a mobile broadband card before he left for an overseas trip.
The downloads, which would have been free in the UK, ended up costing
£11,000.
However, a Vodafone spokeswoman claimed that there were some "factual
inaccuracies" in The Telegraph story.
"In cases like this we make every effort to contact the customer in case of
fraud," she said.
Vodafone refused to comment on individual cases but said that the company
attempts to reach a settlement with customers where very large bills are
concerned.
Ofcom
chief executive Ed Richards has confirmed that he will investigate the case.
Viviane
Reding, EU Commissioner for Information, Society and Media, has pledged to
cut roaming data
charges, promising unilateral action by 1 July 2008 if mobile operators fail
to act.
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