Nearly 11 million UK citizens logged-on to at least one online banking
account in January, representing 33 per cent of the total UK online population.
Market watcher comScore measured online banking activity, including the
number of customers and the number of visits per month, excluding traffic from
public computers or access from mobile devices.
Royal Bank of Scotland Group had the most online banking customers in the UK
in January at 2.9 million, split between two million accessing NatWest and
900,000 accessing Royal Bank of Scotland.
The most popular individual online banking brand was Lloyds TSB with 2.8
million customers.
Lloyds TSB was also the most frequently visited online banking service in the
study, averaging 6.8 visits per customer during January.
The figures suggest that customers trust the online security offered by
banks, despite concerns about the increase in
phishing
and related fraud attacks reported by many IT security companies during last
week's
Infosec
show in London.
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